Racheal Precise, Excellence in Customer Care  

Racheal Precise, Excellence in Customer Care  

Racheal Precise, CNA (Nursing) 

“Racheal’s passionate and caring attitude shines through in all that she does,” shared Lori Mateyak, RN, Director of Nursing. “The residents on Health Center North request her by name and family members frequently comment about the quality of care she provides. Staying true to one of MMC’s core values, PEOPLE FIRST, Racheal is known to pick up extra shifts so her co-workers do not have to work short-staffed and goes above and beyond when providing resident care. She is an asset to MMC and truly appreciated.”   

Thank you, Racheal, we are grateful for all that you do for Moravian Manor Communities and your dedication to Excellence in Customer Care! We appreciate you! 

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Meet Al and Amy Freeman

Meet Al and Amy Freeman

Styling the Happiest Place on Earth

After starting off in Pennsylvania and then spending 43 years in Florida, Al and Amy Freeman moved back to a home on MMC’s Founders Campus in October 2021, just in time to re-experience a Pennsylvania winter. Ironically, it was a Pennsylvania winter storm that motivated them to move to Florida in the first place, but the story in between the two storms is truly “magical.”

Once upon a time, Al was on duty as a police officer with the Dallastown force in York Township, PA. During a blustery snow storm, wreaking havoc with an unexpected intensity, a call came in regarding an automobile accident. Since Al’s specialty was accident investigation, he responded to the scene. However, the high winds and drifting snow created a barricade that prevented Al from exiting his car. When he finally got home that evening, he announced they were moving to Florida!

Fully intending to join the Sherriff’s Office in Orange County, Florida, a 90-day hiring freeze derailed his plans. Looking for something temporary, Al accepted a job in a factory manufacturing furniture for the Orlando Disney World theme park. Little did he know, that temporary position would turn into a 24-year career spanning from this manufacturing plant to overseeing the Interiors Division for the Magic Kingdom, Animal Kingdom, and Epcot Center. Al’s responsibilities included interiors and lighting for Disney’s show properties, outdoor properties, restaurants, pre-show areas, post-show areas and, of course, Christmas decorations, all of which help style Disney as the Happiest Place on Earth.

During his tenure, Al had an opportunity to attend Disney University, where he was instructed on the “Disney Way of Leadership.” Creating what’s known as the Happiest Place on Earth is a fine balance of values, along with a lot of hard work. Everyone participated in training, not just the ride operators or those who have direct contact with guests. Al explained that upon graduation, managers are asked to participate in the “Zoo Crew,” which entailed donning one of the famous Disney character costumes for a half-hour shift in the theme park. “I had the honor of being Goofy, but it wasn’t as easy as you might think. My glasses didn’t fit under the head and there was no talking! When a parent pulled on my tail to ask for a picture, I swung around to oblige and accidentally bumped her head with my big Goofy nose!” 

While life takes us down unexpected paths, in Al’s case, what began as a temporary position turned into a very interesting and fulfilling career. In addition to accepting challenges and maintaining a commitment to quality and efficiency, Al had an equal concern for maintaining and caring for the property, the things, and the people. He was the “behind the scenes guy” in charge of capturing the Disney “magic” in the hearts and minds of families everywhere! We’re thankful Al and Amy have made Moravian Manor Communities their home.

Exemplifying a Spirit of Ministry to Others

Exemplifying a Spirit of Ministry to Others

Pictured Above: (from right to left) Sylvia Broam, Rich Barbour, and Tina Snyder

2023 Mildred Bender Award Recipients

Every year, the Mildred Bender Award recognizes a resident, volunteer and employee who best exemplify the ministry, mission, and core values of MMC. A life-long member of the Moravian Church, Mrs. Bender spent her final years as a resident of Moravian Manor Communities, where her comfort and concern for others left a lasting impression. A memorial fund was set up in an effort to perpetuate the cherished values she held so dear. Congratulations to this year’s winners!

Rich Barbour (Resident)

Rich is a servant leader, always thinking of others and inspiring them to live their best life, wherever they are on that journey. He listens well and provides empathy, awareness, foresight, stewardship, and a commitment to the growth of people and building community.

Rich and Steph Barbour moved to a Warwick Woodlands Carriage Home in September 2017. True to Rich’s style, fully understanding the value of our ministry, he jumped right in to offer an empathetic “resident perspective” to help others who had not yet made the decision to move to a Life Plan Community. He worked with Nicky Michael, MMC’s Director of Sales and Marketing, as a co-presenter at lunch and learn sessions with prospective residents.

Over the years, Rich has been very involved in formalizing a group known as “Exploring the Arts,” which includes a variety of creative activities, from music to theater and film. He realizes there is ongoing research suggesting that creativity may be the key to healthy aging. His mission for all has been active engagement, learning, and participation with complete inclusivity. He also shares his gifts and talents by bringing the joy of the arts to our Personal Care and Skilled Care residents, always making them feel special. Music brings healing, music brings joy!  

Rich exemplifies our mission by working with our entire community to provide opportunities and services that enrich each resident’s aging journey along the entire continuum of services. 

Tina Snyder (Employee)

Tina began her employment at Moravian Manor Communities in March 2009 as a housekeeping aide. She is a dedicated wife, mother of two and “mimi” to three grandchildren. Her children’s interest in the FFA (Future Farmers of America) turned a city girl into a Farm Show, animal-loving advocate. 

It was evident the day Tina walked through the doors of MMC that she was an enthusiastic, caring person. She truly found her niche when she became the primary housekeeper in the Baer Center for Assisted Living. During her nine years as housekeeping aide, she built strong relationships with residents, their families, and co-workers. 

In 2018, Tina’s hard work, team spirit and compassion for her job earned her the current position that she holds as Housekeeping Supervisor. Her co-workers describe her as being strong, helpful, enthusiastic, empathetic, and a great supervisor. All characteristics that Mildred Bender would agree make Tina a worthy recipient of this award.

Sylvia Broam (Volunteer)

Sylvia started volunteering at MMC in May 2022, and has become an important part of our Health Center team. She is a retired mail carrier out of the Lititz Post office and was interested in helping deliver the mail for the care areas. This act of kindness blossomed into many other ways that she seeks to make a difference in the lives of Health Center residents. It is not uncommon to see her having lunch with some residents in the café or outside visiting during warmer months. She helps with Bingo every Tuesday and will often sit with the residents afterward and chat. She assists with mail delivery each week, offers different types of in-room visits, and is always willing to lend a hand with whatever is needed. Recently, she joined our Red Hat Society that meets monthly. 

Sylvia embodies our Mission of “person-centered care” and “enriching the journey of aging” for residents.

Celebrating Recent Retirement Milestones

The spirit of our team is what makes Moravian Manor Communities such an exceptional place. We are so fortunate and blessed to have team members find fulfilling careers with us for 15, 20 and even 30+ years. To our recent and upcoming retirees, we thank you for your dedication to our mission and wish you all best in your retirement! 

Donna Gerofsky
December 2022
(16 years of service)

Sue Dussinger
March 2023
(17 years of service)

Patti Shelley
June 2023
(46 years of service)

Melissa Hevener
June 2023
(43 years of service)

Moravian Manor Communities and Morningstar Living Form Affiliation

Moravian Manor Communities and Morningstar Living Form Affiliation

UPDATE: June 2, 2023

Several months ago, we shared the news that Moravian Manor Communities and Morningstar Living were exploring forming an affiliation to work together in a more formal way. We are excited to announce that both Boards unanimously approved moving forward with the affiliation when each met separately this spring. While many more details of the affiliation must still be completed at the Board level, we want to provide some important updated information.

As of July 1, 2023, David Swartley, President & CEO will step up as President and CEO of both Moravian Manor Communities and Morningstar Living. On June 30, 2023, Susan Cooper Drabic, President and CEO of Morningstar Living, is retiring after diligently guiding the thriving community in this role for the past 36 years. David will begin splitting his time between Lititz and Nazareth as soon as July, working with both teams to further their respective missions and goals. In Nazareth, several events will be held during the summer for team members and residents to get to meet and talk with David.

ORIGINAL ARTICLE: November 29, 2022

Moravian Manor Communities and Morningstar Living—two faith-based, not-for-profit pillars in senior living in Pennsylvania—are exploring opportunities for working together in a more meaningful, formal way. In a milestone event, Susan Cooper Drabic, Morningstar Living’s President and CEO since 1990, is announcing her retirement within the next several months. The intent to explore an affiliation follows the resourcefulness and bold decision making of the communities’ founding leaders. After the Boards and related task forces conduct their due diligence, should the resolution to affiliate be approved, J. David Swartley, President and CEO of Moravian Manor Communities, would take on the key leadership role for both Life Plan Communities.

“One of the fundamental benefits of exploring an affiliation with Moravian Manor Communities is that our two entities are sister organizations and are very culturally aligned,” stated Drabic. “Both communities were founded by the Eastern District of the Moravian Church. As such, we have always maintained a very collegial relationship. This feels like a very natural progression so we can continue to be successful 30 years from now.”

Drabic continued, “We take strategic planning very seriously to meet and exceed the expectations of our resident customers. What will not change for either community is our mission, vision, values, and our philosophy of care and service. These tenets are based upon building strong and respectful relationships between residents and staff, as well as with the families, friends of the residents, and clients we serve. These values are the hallmark of our existence and are virtually timeless.”

Per Swartley, “Because of our faith connection, our two communities have collaborated for a number of years, sharing best practices, policies and the like to best serve our resident and staff population. What is so attractive in forming this alliance is that we have strong leadership teams…teams that synergistically could help move both organizations forward and secure our positioning for the future. Affiliating would allow us to harness those strengths for the better, while each entity maintains its autonomy and operates similarly in how residents receive services today.”

According to Rev. Melissa Johnson, President of the Eastern District Synod of the Moravian Church, “By virtue of the bylaws for Moravian Manor Communities and Morningstar Living, there is a shared seat on both Boards.” Johnson currently holds this position. “Over the years, both communities have created a culture that is admired in the market. And their Boards have sought to identify strategic alliances to strengthen and secure a positive future for residents and team members. Both communities are of similar size and strength, with a mission, vision and values that align naturally.”

Rick Jackson, Chairperson of Moravian Manor Communities’ Board of Trustees, shared, “As federal funding cuts and other market challenges continue to squeeze senior care, it’s getting harder to be a standalone organization. Now more than ever, there is a need for faith-based, not-for-profit organizations to work together more collaboratively. This redefined relationship could give us a stronger voice, while creating efficiencies with operations such as IT and back-of-office expenses to stand the test of time.”

“Affiliating would be an exciting opportunity and of paramount importance to Morningstar Living with Sue Drabic’s retirement,” said Christian Brown, Morningstar Living Board Chairperson. “This would help ensure continuity of leadership that wholly grasps our mission and culture. We are grateful for her exemplary and visionary leadership over the years, and for the legacy that she now leaves in our care to continue positively impacting and advancing services for older adults.”

Both boards will continue with their comprehensive exploratory process and consider resolutions to proceed with a potential affiliation over the next several months. Announcements will follow as to a final decision. If the resolutions to affiliate are passed by both Boards, leadership anticipates paperwork to be filed in late winter hoping for regulatory approval and consent by Spring. Swartley would begin his new role as joint President and CEO at the time of Drabic’s retirement.

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About Morningstar Living

Morningstar Living is a faith-based, not-for-profit Life Plan and Life Care Community located in the center of historic Nazareth, PA. In concept, the community began in the 1970s by the Eastern District of the Moravian Church. It was incorporated in 1984 and opened in 1988 as the first continuing care retirement community to be built in Northampton County. 

Susan Cooper Drabic, MBA, NHA, PCHA, Certified Retirement Housing Professional, came to Nazareth in 1987 to help start what was then Moravian Hall Square, serving as the first administrator for the nursing home and personal care. In 1990, she became the President & CEO. Under her leadership, she has led the organization through many land development and redevelopment initiatives to build and improve housing, amenities and health care services for older adults. Today, Morningstar Living is comprised of the original Moravian Hall Square retirement community—offering residential living, assisted living, memory care, nursing care and short-term rehab—and Heritage Village (opened in 2018), an active adult community. Morningstar Living also operates Morningstar Senior Solutions, a home care and geriatric care management business. Morningstar Living is home to 430 residents and 425 team members.

Welcome Chef Ed

Welcome Chef Ed

Please join us in welcoming Chef Ed Koprowicz to The Owl’s Nest team! He comes to us with a depth of experience, knowledge and a well-honed craft for creating exquisite dishes.

A graduate of Johnson and Wales University, Chef Ed began his career as an Executive Sous Chef with Hilton in NJ and New York City. From there, he worked at Loews Ventana Canyon Resort in Tucson, AZ, and the Ocean Reef Club in Key Largo, FL, in similar positions. In 1994, he was hired as the Assistant Executive Chef at Silver Legacy Hotel and Casino in Reno, NV. Four short years later, he was given his first opportunity as Executive Chef at the Greate Bay Golf Club in Somers Point, NJ.

All of these wonderful opportunities led him to the Yorktown Hotel. Here, as Director of Food and Beverage/Executive Chef, he achieved the prestigious “Wine Spectator Award” for three consecutive years, earned the AAA Four Diamond Award for food/wine/service for five consecutive years, and was honored as one of the Best Chefs of Central PA. From there, Chef Ed went in another direction, the corporate world, where he was Corporate Chef for Henry’s Seafood and Ferraro Foods, Inc.

Chef Ed’s culinary forte is focused on using proper technique and high-quality ingredients to create fresh takes on classic cuisine.